Refund policy
RETURNS POLICY
This Returns Policy applies to all purchases made on our Websites.
Change of Mind
We know returning an item can be disappointing so we've made the process as easy as possible. If you have changed your mind about an item, we may offer store credit or a refund, provided that:
-
that you provide satisfactory proof of purchase (upon request from Luxe Bins);
-
The request is made within 14 days of delivery for store credit or within 7 days of delivery for a refund;
-
Our Luxe covers are in saleable condition (that is, the item is unused, with all original packaging or tags attached).
-
The item was not on sale.
Faulty/Defective Product
If an item is faulty, wrongly described, incorrect, or otherwise in breach of Australian Consumer Law, then we will fulfil our legal obligations, which may include refunding the purchase price and delivery charges or providing a replacement product.
If an item is found to be defective, you will be required to email us at hello@luxebins.com.au with a clear image of the damage, defect, or fault for us to assess for us to assess. We may ask for more information.
If the product is confirmed to have a defect, we will provide you with a replacement, refund, or online store credit on the faulty item (at your election). We will require that you return the defective or faulty item to Luxe Bins by post at our expense and we will contact you to provide further information regarding this process. Please note: In some circumstances, you may be instructed to dispose of the defective or faulty item in which case we will provide you with instructions to do so.
Returns Tender
Store Credit -
-
If you are to receive online store credit, the credits are applied to your Luxe Bins Account.
-
Please allow up to 48 hours for store credit to be applied from the date on which we receive your items.
-
Store credits are valid for 12 months before expiry.
-
Store credits are non-refundable once applied to the account.
-
You can check your store credit balance by logging on to your account. To use your store credits you will have the option in the checkout on the payment step.
Refunds -
-
If you are entitled to a refund, your refund will be returned in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the same credit or debit card are required to process the refund as was originally used for the purchase.
-
Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.
This Policy may be amended from time to time by us, without prior notice. Any purchase from us following any such amendments will be considered to be confirmation that you accept those amendments.
We recommend that you check our current Terms and Conditions, before making any purchase. Our agents, employees, and third parties do not have authority to amend this Policy or our Terms and Conditions.
Contact Us
If you have any inquiries regarding your return or our Returns Policy, please contact us. If there are any further issues, you may contact our customer service team through email at hello@luxebins.com.au